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Privacy Policy

Effective Date: September 28, 2026

EMBROXO respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use embroxo.com or purchase our services.

Information We Collect

When you create an account, request a quote, place an order, submit artwork, contact us, or make a payment, we may collect information including:

  • Your name, email address, telephone number, company name, and billing information.
  • Account and login information.
  • Artwork, logos, reference images, embroidery files, vector files, job instructions, notes, and other files you submit.
  • Order, quotation, invoice, revision, payment, and transaction history.
  • Communications with our support, sales, or production teams.
  • Technical information such as IP address, browser type, device information, security logs, and website activity where reasonably necessary for security and operation of the website.

How We Use Your Information

We use the information we collect to:

  • Provide embroidery digitizing, vector artwork, and related services.
  • Process orders, quotations, invoices, revisions, and customer requests.
  • Communicate with you regarding your account, orders, payments, and support requests.
  • Improve our services, website, customer experience, quality control, and production workflow.
  • Prevent fraud, unauthorized access, abuse, and other security risks.
  • Maintain business, accounting, compliance, and transaction records.
  • Send service-related communications and, where permitted, relevant business communications or follow-ups.

Payment Information

Payments may be processed through third-party payment providers such as Safepay or other payment processors made available through EMBROXO.

EMBROXO does not store full credit or debit card numbers, security codes, or complete card credentials on its own servers. Payment information is handled by the applicable payment provider according to its own security and privacy practices.

Artwork and Customer Files

Files submitted to EMBROXO are used only as reasonably necessary to provide the requested services, maintain order history, handle revisions, provide customer support, and meet legitimate business or record-keeping requirements.

Customers are responsible for ensuring they have the necessary rights or authorization to submit any logos, trademarks, designs, images, or other materials provided to EMBROXO.

Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business, including hosting providers, email providers, payment processors, security providers, and other technical service providers.

Information may also be disclosed where required by law, regulation, legal process, or to protect the rights, security, and legitimate interests of EMBROXO, our customers, or others.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect customer information and files against unauthorized access, loss, misuse, or disclosure.

No internet-based system can be guaranteed to be completely secure, but we continuously take reasonable measures to protect customer information.

Data Retention

We retain customer, order, invoice, artwork, and transaction information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and support returning customers.

Your Choices

You may contact us to request corrections to your personal information or to ask questions about information associated with your account.

Certain records may need to be retained for accounting, security, fraud prevention, dispute resolution, or legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be published on this page with an updated effective date.

Contact

For questions about this Privacy Policy or your information, contact:

EMBROXO
RHMB8197
8197 Al-Abbas bin Al-Ahnaf, 3824
Al-Mursalat, Riyadh 12464
Kingdom of Saudi Arabia
Phone: +966 55 876 6709
Website: embroxo.com
Email: support@embroxo.com