Legal
Cancellation / Return / Refund Policy
Effective Date: September 28, 2026
EMBROXO provides customized digital services including embroidery digitizing and vector artwork. Because our work is created specifically for each customer's submitted artwork and instructions, cancellation and refund eligibility depends on the stage of production.
Before Work Begins
If you request cancellation before production has started, EMBROXO will normally cancel the order and refund any amount paid for the cancelled work.
Payment-processing charges that are non-refundable to EMBROXO may be deducted where permitted and applicable.
After Work Has Started
Once a designer or digitizer has begun working on a custom order, the service is considered to have entered production.
Because time and professional work have already been committed to producing a customized digital file, payments may become non-refundable once production has started.
Where appropriate, EMBROXO may instead offer revisions or another reasonable resolution.
After Delivery
Once completed digital artwork or embroidery files have been delivered, the order is generally not eligible for cancellation or refund solely because the customer changes their mind.
If there is a genuine issue with the delivered work, customers should submit a revision request so that EMBROXO has the opportunity to review and correct the issue.
Revisions
Revision requests that remain within the scope of the original instructions will be handled according to EMBROXO's Revision Policy.
A request may be treated as new or additional work when it involves a material change such as:
- A different logo or artwork.
- A substantially different size.
- A new design concept.
- Significant layout changes.
- A different embroidery or production technique.
- New instructions that were not included in the original order.
Additional work may require a new quotation or invoice.
Duplicate or Incorrect Payments
If you believe you have been charged twice, charged an incorrect amount, or made a payment against the wrong invoice, contact EMBROXO promptly.
Verified duplicate or erroneous payments will be corrected or refunded as appropriate.
Service Not Provided
If EMBROXO is unable to provide a paid service and no acceptable alternative can be agreed, the amount paid for the unprovided service will be refunded.
Returns
EMBROXO primarily supplies digital services and downloadable files.
Because no physical product is shipped in connection with standard embroidery digitizing and vector artwork services, traditional merchandise returns do not apply.
Where EMBROXO separately sells a physical product or service, any applicable return terms will be communicated before purchase.
Refund Method
Approved refunds will generally be returned to the original payment method where supported by the payment provider.
Processing times are controlled partly by the customer's bank, card issuer, or payment provider and may therefore vary.
Chargebacks and Payment Disputes
Customers are encouraged to contact EMBROXO before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.
Nothing in this policy limits any rights available to a customer under applicable law or through their payment provider.
Requesting a Cancellation or Refund
Contact:
EMBROXO Customer SupportEmail: support@embroxo.com
Phone: +966 55 876 6709
Website: embroxo.com
Please include your order or invoice number and a brief explanation of your request.