Legal
Terms & Conditions
Effective Date: September 28, 2026
These Terms & Conditions govern your use of embroxo.com and the services provided by EMBROXO.
By creating an account, requesting a quotation, submitting artwork, placing an order, approving work, or making a payment, you agree to these Terms & Conditions.
Our Services
EMBROXO provides professional digital artwork services including:
- Embroidery digitizing.
- Vector artwork and vector conversion.
- Artwork preparation and related digital production services.
- Other services specifically quoted or agreed with the customer.
Unless specifically stated otherwise, EMBROXO provides digital services and digital deliverables, not physical merchandise.
Free Trial
A new customer gets one free trial total: either one embroidery digitizing design up to 15,000 stitches or one simple, flat vector design—not both. Embroidery above 15,000 stitches requires a paid quote or overage.
Customer Accounts
Customers are responsible for:
- Providing accurate account and contact information.
- Maintaining the confidentiality of their login credentials.
- Reviewing submitted order information before confirmation.
- Promptly notifying EMBROXO of unauthorized account activity.
EMBROXO may restrict or disable accounts where reasonably necessary for security, fraud prevention, misuse, unpaid balances, or violations of these Terms.
Artwork and Intellectual Property
By submitting artwork, logos, trademarks, images, text, or other material, you confirm that you own the material or have permission to reproduce and use it for the requested work.
EMBROXO is not responsible for determining ownership of customer-supplied artwork.
You remain responsible for any trademark, copyright, licensing, or other intellectual-property rights associated with materials you submit.
Quotes and Pricing
Pricing may depend on factors including design complexity, size, stitch count, production requirements, artwork quality, service type, and other job-specific requirements. Current prices are shown on the pricing page.
Where an automatic or preliminary price is shown, EMBROXO may correct a pricing classification before production if the submitted work materially differs from the selected service or pricing category.
Any additional amount will be communicated before additional paid work proceeds.
Payments
Invoices must be paid according to the payment terms shown on the customer's account or invoice.
Prepaid customers may be required to pay the applicable invoice before production begins.
Payments may be processed through third-party payment providers. EMBROXO does not store complete payment-card credentials.
Turnaround Times
Published turnaround times are estimates, not guarantees.
Actual completion times may vary depending on:
- Complexity of the design.
- Quality of submitted artwork.
- Requested changes.
- Order volume.
- Customer response time.
- Technical requirements.
- Events outside EMBROXO's reasonable control.
Rush service may be available when specifically confirmed.
Proofs and Revisions
Customers are responsible for reviewing delivered artwork and proofs before using them in production.
Reasonable revision requests relating to the original instructions may be handled according to EMBROXO's Revision Policy.
Requests that materially change the original design, size, artwork, concept, technique, or instructions may be treated as new work or may incur an additional charge.
Customer Responsibility for Final Production
For embroidery work, customers should test sew-outs and confirm suitability for their own machine, material, thread, stabilizer, needle, garment, and production environment.
EMBROXO cannot control the customer's equipment or production conditions after files are delivered.
For vector artwork, customers are responsible for confirming suitability for their intended print, production, manufacturing, or publishing process.
Digital Deliverables
Deliverables may include file formats requested by the customer or formats appropriate for the selected service.
Customers should download and retain their final files for their own records.
Cancellations and Refunds
Cancellations and refunds are governed by EMBROXO's separate Cancellation / Refund Policy, which forms part of these Terms.
Prohibited Use
Customers may not use EMBROXO's website or services for:
- Fraudulent or unlawful activity.
- Unauthorized access or security testing.
- Distribution of malware or harmful code.
- Material that the customer does not have the legal right to reproduce.
- Abuse of EMBROXO staff, systems, payment services, or customer accounts.
Limitation of Liability
To the maximum extent permitted by applicable law, EMBROXO will not be responsible for indirect, incidental, consequential, or commercial losses arising from the use of delivered files, including losses resulting from production decisions made after delivery.
Where EMBROXO is legally responsible for a claim relating to a specific paid service, liability will generally be limited to the amount paid for that specific service, except where applicable law requires otherwise.
Changes to These Terms
We may update these Terms & Conditions when our services, payment methods, website, or business requirements change.
The current version will be published on embroxo.com.
Contact
Questions regarding these Terms may be sent to:
EMBROXORHMB8197
8197 Al-Abbas bin Al-Ahnaf, 3824
Al-Mursalat, Riyadh 12464
Kingdom of Saudi Arabia
Phone: +966 55 876 6709
Website: embroxo.com
Email: support@embroxo.com