Frequently asked questions

Yes. Creating an account is free. The trial is a separate credit described below.

A new customer gets one free trial total: either one embroidery digitizing design up to 15,000 stitches or one simple, flat vector design—not both. Embroidery above 15,000 stitches requires a paid quote or overage.

Sign in, choose New Order, Quote or Vector, upload your artwork, and track the job until your files are ready. See how it works.

Standard digitizing is typically 6–8 hours, depending on complexity and queue. Rush work is typically 3–4 hours when capacity permits. These are typical production times, not guaranteed delivery windows. Mark a job urgent in the order form when you need production priority.

After a job is released, review the proof in your dashboard and approve it or request a revision with notes. Unreleased jobs cannot be edited. A released embroidery job that has already been submitted as an edit cannot be edited again from the customer form.

New accounts are prepaid: your invoice is created automatically when you order, and production starts once it is paid. Your invoice and payment details are always in your account. Accounts on approved billing terms are invoiced as before.